1 CERP credit.
Coordination of benefits (COB) is a common source of frustration for dental offices trying to submit claims when a patient presents with more than one dental plan. Because plans will coordinate benefits to eliminate over payment or duplication of benefits, to level the playing field, dentists want to know:
• When both payers claim their plan is secondary, how is the primary carrier determined?
• What fee can be charged – primary or secondary?
• What processing policies are followed?
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