North Idaho Conference Courses

Making The Team: Hiring, Culture, Professionalism, Productivity

by Laura Nelson, BS, MS, FAADOM, Front Office Rocks founder 

8am to 4:00 pm (30 min break x2 & 1 hour lunch)

To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the ‘why’ behind ‘what’ they are asked to do, the practice runs more efficiently and smoothly. In this course, you will learn the communication skills and procedures that create the ultimate customer service experience for your patients. You also learn how to handle common scheduling issues - reduce cancellations/no-shows, set production goals, maximize treatment coverage and increase case acceptance. Ultimately experiencing a happier, higher producing team that will improve and master the essential systems to make the practice & the team rock!

Objectives:

• Define your WHY and Remember your PURPOSE
• Explain the business cycle and the importance of customer service in the dental office.
• Recognize how to become an active listener.
• Discuss the key to case acceptance by breaking down and analyzing the buying cycle
• Identify and apply solutions to common appointment scheduling problems.
• Distinguish the difference between being proactive and reactive to practice issues