NIC 2024

Making The Team: Hiring, Culture, Professionalism, Productivity - North Idaho Conference 2024

  • Fri, Mar 01, 2024 | 8:00 AM - Fri, Mar 01, 2024 | 4:00 PM
  • Location: Silver Mountain Resort
  • Directions

Bring your team AND your family!

This location provides a perfect venue for a team-building, CE-boosting excursion, or maybe a weekend getaway for you and your family! Friday's speaker will energize and inspire your team. After the conference, blow off steam by hitting the slopes, tubing, roasting marshmallows by the fire pit, or having fun at the indoor water park. There's fun for all ages!!
Online registration closes THIS WEEKEND- secure your spot today!

Making The Team: Hiring, Culture, Professionalism, Productivity

6 CE
Laura Nelson, BS, MS, FAADOM
Front Office Rocks founder
March 2024
8am- 4pm
Silver Mountain Resort Kellogg, ID
Online registration ends THIS WEEKEND!
Registration form
Event Website
Exhibit Hall

Course Description:

To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the ‘why’ behind ‘what’ they are asked to do, the practice runs more efficiently and smoothly. In this course, you will learn the communication skills and procedures that create the ultimate customer service experience for your patients. You also learn how to handle common scheduling issues - reduce cancellations/no-shows, set production goals, maximize treatment coverage, and increase case acceptance. Ultimately experiencing a happier, higher producing team that will improve and master the essential systems to make the practice & the team rock!


• Define your WHY and remember your PURPOSE.
• Explain the business cycle and the importance of customer service in the dental office.
• Recognize how to become an active listener.
• Discuss the key to case acceptance by breaking down and analyzing the buying cycle.
• Identify and apply solutions to common appointment scheduling problems.
• Distinguish the difference between being proactive and reactive to practice issues.